Stakeholder Workshops

In March, I was invited to speak at ComEd's AMI Future stakeholder meetings, a series of workshops facilitated by Plexus Research/RW Beck that collect the community's requirements for smart meter systems. I spoke specifically on the customer experience/customer behavior aspects of smart meter systems.

What I want to point out is that these stakeholder workshops are a direct example of one of the First Principles I discussed in my October posting -- that of 1. Embrace customer-centered design. Bringing the different stakeholders together prior to writing the business case and regulatory filings strongly reflects the customer-centered design principle at a mega level.