Thursday, July 07, 2005

Self Checkout Success Stories

Is self-checkout at the grocery store faster? St. Cloud Times reporter Dawn Peakedmp investigated self checkout at local grocery stores. What she found is what the industry is claiming -- decreases transaction time (read "customer time") and enables businesses to retain more customers. Other interesting facts include self-checkout at Home Depot increasing customer satisfaction by 10%. Up to 50% of customers at certain retailers are using self-checkout.

Her other conclusion: self-checkout appeals to the younger, technology-savvy generation.

Think what this generation will expect in ten years.

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