Simplicity Drives Customer Performance

Simplicity is a key foundation for customer performance, especially within the Access domains of tools, interfaces, and information. A recent WSJ review of the book Simplicity examines the need for enhancing the simplicity of pill bottles (and instructions), end-user license agreements, processes (such as a hospital experience) and even the number of choices a customer is offered at a grocery store. The key principles of simplicity are empathy, distillation, and clarification.