Confounding Buffet

I was at the Kiosk and Self Service Conference in SF last week, where we gave a presentation about coproduction experiences for self-service. A great session I attended was by Kerry Bodine of Forrester Research. She was talking about environmental aspects that afford great kiosk experiences. She introduced her presentation with a very funny article from The Onion: Area Man Confounded By Buffet Procedure. A great satire on the world of coproduction experiences and customer performance.