Too Little Customer Education?

The report investigating PG&E's smart meter program was released on September 2, 2010. While the report found the smart meters accurate, the consumer backlash associated with the program was connected to poor customer education and customer support. A presentation I attended at Smart Metering International (Sept. 8th) by Chris Villareal from the California PUC echoed these issues and provided additional insight into their rise. Additional details are in the WSJ 9/7/10 p. A5 and http://gigaom.com/cleantech/report-pges-smart-meter-tech-works-but-outreach-lacking/.